:root {
  /* ═══ الهوية القائمة — كحلي مؤسسي وأزرق مساند ═══ */
  --navy: #1a3a5c;
  --navy-deep: #12314f;
  --accent: #42a5f5;
  --accent-strong: #1e88e5;

  --ok: #1f7a3d;
  --ok-bg: #e8f5ec;
  --warn: #b45309;
  --warn-bg: #fef3c7;
  --danger: #c0392b;
  --danger-bg: #fdecea;

  /* نصّ رئيسي داكن حقيقي لا رمادي: البوابة تُقرأ نهاراً على شاشات
     رخيصة وسطوع منخفض، والرمادي الباهت أول ما يسقط هناك. */
  --ink: #14212e;
  --ink-soft: #4a5b6d;
  --line: #e2e8f0;
  --line-soft: #eef2f7;
  --surface: #ffffff;
  --canvas: #f5f8fc;

  --r-lg: 18px;
  --r: 12px;
  --r-sm: 8px;

  /* ظلال بإزاحة حقيقية وضبابية ناعمة — لا هالة بلا اتجاه. */
  --lift-1: 0 1px 2px rgba(16, 42, 72, .06), 0 2px 8px rgba(16, 42, 72, .04);
  --lift-2: 0 4px 12px rgba(16, 42, 72, .08), 0 12px 32px rgba(16, 42, 72, .08);
  --lift-3: 0 12px 28px rgba(16, 42, 72, .12), 0 32px 64px rgba(16, 42, 72, .12);

  --ease: cubic-bezier(.16, 1, .3, 1);
}

* { box-sizing: border-box; margin: 0; padding: 0; }

html { scroll-behavior: smooth; }
@media (prefers-reduced-motion: reduce) {
  html { scroll-behavior: auto; }
  *, *::before, *::after {
    animation-duration: .01ms !important;
    transition-duration: .01ms !important;
  }
}

body {
  font-family: Cairo, system-ui, -apple-system, "Segoe UI", sans-serif;
  background: var(--canvas);
  color: var(--ink);
  line-height: 1.65;
  -webkit-font-smoothing: antialiased;
}

h1, h2, h3, h4 { line-height: 1.25; text-wrap: balance; }
h1 { font-size: clamp(2rem, 5vw, 3.4rem); font-weight: 800; letter-spacing: -.02em; }
h2 { font-size: clamp(1.5rem, 3.2vw, 2.1rem); font-weight: 800; letter-spacing: -.015em; }
h3 { font-size: 1.15rem; font-weight: 700; }

a { color: inherit; text-decoration: none; }
button, input, select, textarea { font: inherit; color: inherit; }

.wrap { width: min(1180px, 100% - 2.5rem); margin-inline: auto; }
.hidden { display: none !important; }

/* ═══════════════════════════════════════════
   الرأس
   ═══════════════════════════════════════════ */
.topbar {
  position: sticky;
  top: 0;
  z-index: 50;
  background: rgba(255, 255, 255, .88);
  backdrop-filter: blur(14px);
  border-bottom: 1px solid var(--line);
}
.topbar-in { display: flex; align-items: center; gap: 1rem; height: 68px; }
.brand { display: flex; align-items: center; gap: .6rem; font-weight: 800; font-size: 1.1rem; min-height: 44px; }
.brand-mark {
  width: 34px; height: 34px;
  display: grid; place-items: center;
  border-radius: 9px;
  background: linear-gradient(140deg, var(--navy), var(--navy-deep));
  color: #fff; font-weight: 800; font-size: .95rem;
}
.nav { display: flex; gap: .3rem; margin-inline-start: auto; align-items: center; }
.nav a, .nav button.linkish {
  padding: .5rem .85rem;
  border: 0;
  background: transparent;
  border-radius: var(--r-sm);
  font-size: .95rem;
  font-weight: 600;
  color: var(--ink-soft);
  cursor: pointer;
  transition: background .18s var(--ease), color .18s var(--ease);
}
.nav a:hover, .nav button.linkish:hover { background: var(--line-soft); color: var(--ink); }

/* الرأس يفيض 24px عند 390px. روابط القسمين تُختصر — الزرّان
   يبقيان لأنهما الفعل، والروابط متاحة بالتمرير. */
@media (max-width: 600px) {
  .nav { gap: .25rem; }
  .nav > a[href^="#"] { display: none; }
  .brand span:not(.brand-mark) { font-size: .95rem; }
  .btn-sm { padding: .45rem .7rem; }
}

/* ═══════════════════════════════════════════
   الأزرار
   ═══════════════════════════════════════════ */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: .5rem;
  padding: .72rem 1.35rem;
  border: 1px solid transparent;
  border-radius: var(--r);
  font-weight: 700;
  font-size: .95rem;
  cursor: pointer;
  transition: transform .18s var(--ease), box-shadow .18s var(--ease),
              background .18s var(--ease), border-color .18s var(--ease);
  /* هدف لمس مريح — البوابة تُفتح من الهاتف كثيراً */
  min-height: 46px;
}
.btn:active { transform: translateY(1px); }
.btn:focus-visible { outline: 3px solid var(--accent); outline-offset: 2px; }
.btn[disabled] { opacity: .55; cursor: not-allowed; transform: none; }

.btn-primary { background: var(--navy); color: #fff; box-shadow: var(--lift-1); }
.btn-primary:hover:not([disabled]) { background: var(--navy-deep); box-shadow: var(--lift-2); }

.btn-ghost { background: var(--surface); border-color: var(--line); color: var(--ink); }
.btn-ghost:hover:not([disabled]) { border-color: var(--navy); background: var(--line-soft); }

.btn-quiet { background: transparent; color: var(--ink-soft); padding: .5rem .8rem; min-height: 40px; }
.btn-quiet:hover { background: var(--line-soft); color: var(--ink); }

.btn-sm { padding: .45rem .9rem; font-size: .875rem; min-height: 44px; }
.btn-block { width: 100%; }

/* ═══════════════════════════════════════════
   الاستقبال
   ═══════════════════════════════════════════ */
.hero {
  position: relative;
  padding: clamp(3.5rem, 9vw, 7rem) 0 clamp(3rem, 7vw, 5.5rem);
  background:
    radial-gradient(1100px 460px at 88% -12%, rgba(66, 165, 245, .14), transparent 62%),
    radial-gradient(760px 380px at 6% 8%, rgba(26, 58, 92, .07), transparent 58%);
  overflow: hidden;
}
.hero h1 { max-width: 15ch; }
.hero .lede {
  margin-top: 1.1rem;
  font-size: clamp(1.05rem, 2.2vw, 1.3rem);
  color: var(--ink-soft);
  max-width: 46ch;
}
.hero-actions { display: flex; flex-wrap: wrap; gap: .8rem; margin-top: 2rem; }

.hero-proof {
  display: flex;
  flex-wrap: wrap;
  gap: 1.6rem;
  margin-top: 2.8rem;
  padding-top: 1.6rem;
  border-top: 1px solid var(--line);
  font-size: .92rem;
  color: var(--ink-soft);
}
.hero-proof span { display: inline-flex; align-items: center; gap: .45rem; }
.hero-proof b { color: var(--ok); font-size: 1.05rem; }

/* ═══ لوحة البطل — الوعد مرئياً ═══ */
.hero-grid { display: grid; gap: clamp(2rem, 5vw, 4rem); align-items: center; }
@media (min-width: 900px) { .hero-grid { grid-template-columns: 1.05fr .95fr; } }

.pos {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: 18px;
  box-shadow: 0 26px 60px -22px rgba(16, 42, 72, .38), 0 4px 14px rgba(16, 42, 72, .06);
  overflow: hidden;
  max-width: 420px;
  margin-inline: auto;
  transform: perspective(1400px) rotateY(4deg) rotateX(1.5deg);
}
@media (max-width: 899px) { .pos { transform: none; } }

.pos-bar {
  display: flex; align-items: center; gap: .4rem;
  padding: .75rem 1rem;
  background: var(--navy);
  color: #fff;
}
.pos-dot { width: 9px; height: 9px; border-radius: 50%; background: rgba(255,255,255,.32); }
.pos-title { margin-inline-start: .5rem; font-weight: 700; font-size: .9rem; }
.pos-off {
  margin-inline-start: auto;
  font-size: .7rem; font-weight: 700;
  padding: .2rem .5rem; border-radius: 999px;
  background: rgba(255, 193, 7, .18); color: #ffd45e;
  border: 1px solid rgba(255, 212, 94, .35);
}
.pos-body { padding: 1.1rem 1.2rem 1.3rem; }
.pos-line {
  display: flex; justify-content: space-between; align-items: baseline;
  padding: .55rem 0;
  border-bottom: 1px dashed var(--line-soft);
  font-size: .93rem; color: var(--ink-soft);
}
.pos-line b { color: var(--ink); font-weight: 700; font-variant-numeric: tabular-nums; }
.pos-total {
  display: flex; justify-content: space-between; align-items: baseline;
  margin-top: .9rem; padding-top: .9rem;
  border-top: 2px solid var(--line);
  font-weight: 800; font-size: 1.15rem;
}
.pos-total b { font-size: 1.5rem; letter-spacing: -.02em; font-variant-numeric: tabular-nums; }
.pos-paid {
  margin-top: .9rem; padding: .55rem .75rem;
  border-radius: 10px;
  background: var(--ok-bg, rgba(31, 122, 61, .09));
  color: var(--ok);
  font-size: .8rem; font-weight: 700; text-align: center;
}

/* ═══ الخدمات ═══ */
.section { padding: clamp(3rem, 7vw, 5rem) 0; }
.section-head { margin-bottom: 2.4rem; max-width: 54ch; }
.section-head p { margin-top: .7rem; color: var(--ink-soft); font-size: 1.05rem; }

.services { display: grid; gap: 1.1rem; grid-template-columns: repeat(auto-fill, minmax(288px, 1fr)); }
.svc {
  position: relative;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  padding: 1.5rem;
  display: flex;
  flex-direction: column;
  gap: .8rem;
  transition: border-color .2s var(--ease), box-shadow .2s var(--ease), transform .2s var(--ease);
}
.svc:hover { border-color: #cbd8e6; box-shadow: var(--lift-2); transform: translateY(-2px); }
.svc-top { display: flex; align-items: flex-start; gap: .7rem; }
.svc h3 { flex: 1; }
.svc-badge {
  flex: none;
  font-size: .7rem;
  font-weight: 800;
  padding: .22rem .55rem;
  border-radius: 999px;
  background: var(--warn-bg);
  color: var(--warn);
}
.svc p { color: var(--ink-soft); font-size: .95rem; }
.svc ul { list-style: none; display: grid; gap: .42rem; font-size: .9rem; }
.svc li { display: flex; gap: .5rem; align-items: flex-start; color: var(--ink-soft); }
.svc li::before {
  content: "";
  flex: none;
  width: 6px; height: 6px;
  margin-top: .55rem;
  border-radius: 50%;
  background: var(--accent);
}
.svc-foot {
  margin-top: auto;
  padding-top: 1rem;
  border-top: 1px solid var(--line-soft);
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: .5rem;
}
.svc-price { font-weight: 800; font-size: 1.4rem; letter-spacing: -.02em; }
.svc-price small { font-size: .78rem; font-weight: 600; color: var(--ink-soft); margin-inline-start: .25rem; }
.svc-free { font-weight: 700; color: var(--ok); font-size: .95rem; }

/* ═══════════════════════════════════════════
   الدخول والتسجيل
   ═══════════════════════════════════════════ */
.auth-shell { min-height: calc(100vh - 68px); display: grid; place-items: center; padding: 2.5rem 1.25rem; }
.auth-card {
  width: min(440px, 100%);
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--r-lg);
  padding: clamp(1.75rem, 4vw, 2.5rem);
  box-shadow: var(--lift-3);
}
.auth-card h2 { margin-bottom: .4rem; }
.auth-card > .sub { color: var(--ink-soft); margin-bottom: 1.6rem; font-size: .95rem; }

.tabs { display: flex; gap: .3rem; padding: .28rem; background: var(--canvas); border-radius: var(--r); margin-bottom: 1.5rem; }
.tabs button {
  flex: 1;
  padding: .6rem;
  border: 0;
  border-radius: var(--r-sm);
  background: transparent;
  font-weight: 700;
  font-size: .93rem;
  color: var(--ink-soft);
  cursor: pointer;
  transition: background .2s var(--ease), color .2s var(--ease), box-shadow .2s var(--ease);
}
.tabs button[aria-selected="true"] { background: var(--surface); color: var(--navy); box-shadow: var(--lift-1); }

.field { margin-bottom: 1.1rem; }
.field label { display: block; font-weight: 700; font-size: .88rem; margin-bottom: .42rem; }
.field input, .field select, .field textarea {
  width: 100%;
  padding: .78rem .9rem;
  border: 1px solid var(--line);
  border-radius: var(--r);
  background: var(--surface);
  transition: border-color .18s var(--ease), box-shadow .18s var(--ease);
}
.field textarea { resize: vertical; min-height: 96px; }
.field input:focus, .field select:focus, .field textarea:focus {
  outline: 0;
  border-color: var(--accent);
  box-shadow: 0 0 0 3px rgba(66, 165, 245, .18);
}
.field input::placeholder, .field textarea::placeholder { color: #8494a6; }
.field .hint { font-size: .82rem; color: var(--ink-soft); margin-top: .35rem; }
.field-row { display: grid; gap: 1rem; grid-template-columns: 1fr 1fr; }
@media (max-width: 520px) { .field-row { grid-template-columns: 1fr; } }

.msg {
  padding: .8rem 1rem;
  border-radius: var(--r);
  font-size: .9rem;
  font-weight: 600;
  margin-bottom: 1.1rem;
}
.msg-err { background: var(--danger-bg); color: var(--danger); }
.msg-ok { background: var(--ok-bg); color: var(--ok); }
.msg-info { background: #eaf3fd; color: var(--accent-strong); }

/* ═══════════════════════════════════════════
   لوحة الحساب
   ═══════════════════════════════════════════ */
.app { display: grid; grid-template-columns: 250px 1fr; min-height: calc(100vh - 68px); }
@media (max-width: 900px) { .app { grid-template-columns: 1fr; } }

.side { background: var(--surface); border-inline-end: 1px solid var(--line); padding: 1.5rem 1rem; }
@media (max-width: 900px) {
  .side {
    border-inline-end: 0;
    border-bottom: 1px solid var(--line);
    display: flex;
    gap: .4rem;
    overflow-x: auto;
    padding: .75rem 1rem;
  }
  .side-who { display: none; }
}
.side-who { padding: 0 .5rem 1.25rem; margin-bottom: 1rem; border-bottom: 1px solid var(--line-soft); }
.side-who strong { display: block; font-size: 1rem; }
.side-who span { font-size: .84rem; color: var(--ink-soft); }
.side-role {
  display: inline-block;
  margin-top: .5rem;
  font-size: .72rem;
  font-weight: 800;
  padding: .2rem .55rem;
  border-radius: 999px;
  background: #e8eef6;
  color: var(--navy);
}
.side nav { display: grid; gap: .2rem; }
@media (max-width: 900px) { .side nav { display: flex; gap: .4rem; } }
.side nav button {
  display: flex;
  align-items: center;
  gap: .6rem;
  width: 100%;
  padding: .65rem .75rem;
  border: 0;
  border-radius: var(--r-sm);
  background: transparent;
  font-weight: 600;
  font-size: .94rem;
  color: var(--ink-soft);
  cursor: pointer;
  text-align: start;
  white-space: nowrap;
  transition: background .18s var(--ease), color .18s var(--ease);
}
.side nav button:hover { background: var(--line-soft); color: var(--ink); }
.side nav button[aria-current="page"] { background: var(--navy); color: #fff; }

.main { padding: clamp(1.5rem, 3vw, 2.25rem); }
.main-head {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 1rem;
  flex-wrap: wrap;
  margin-bottom: 1.75rem;
}
.main-head p { color: var(--ink-soft); margin-top: .3rem; }

.stats { display: grid; gap: .9rem; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); margin-bottom: 1.75rem; }
.stat { background: var(--surface); border: 1px solid var(--line); border-radius: var(--r); padding: 1.1rem 1.25rem; }
.stat b { display: block; font-size: 1.9rem; font-weight: 800; letter-spacing: -.03em; line-height: 1.1; }
.stat span { font-size: .86rem; color: var(--ink-soft); }

.list { display: grid; gap: .75rem; }
.row {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: var(--r);
  padding: 1.05rem 1.2rem;
  display: flex;
  align-items: center;
  gap: 1rem;
  flex-wrap: wrap;
  transition: border-color .18s var(--ease), box-shadow .18s var(--ease);
}
.row:hover { border-color: #cbd8e6; box-shadow: var(--lift-1); }
.row-main { flex: 1; min-width: 190px; }
.row-main strong { display: block; font-size: 1rem; }
.row-main span { font-size: .87rem; color: var(--ink-soft); }
.row-actions { display: flex; gap: .5rem; flex-wrap: wrap; }

.pill { font-size: .76rem; font-weight: 800; padding: .28rem .65rem; border-radius: 999px; white-space: nowrap; }
.pill-new { background: #eaf3fd; color: var(--accent-strong); }
.pill-in_progress { background: var(--warn-bg); color: var(--warn); }
.pill-done { background: var(--ok-bg); color: var(--ok); }
.pill-rejected { background: var(--danger-bg); color: var(--danger); }

.empty {
  text-align: center;
  padding: 3.5rem 1.5rem;
  background: var(--surface);
  border: 1px dashed var(--line);
  border-radius: var(--r-lg);
}
.empty h3 { margin-bottom: .5rem; }
.empty p { color: var(--ink-soft); max-width: 42ch; margin: 0 auto 1.4rem; }

/* ═══ المحادثة ═══ */
.thread {
  display: grid;
  gap: .7rem;
  max-height: 380px;
  overflow-y: auto;
  padding: 1rem;
  background: var(--canvas);
  border-radius: var(--r);
  margin-bottom: 1rem;
}
.bubble { max-width: 76%; padding: .7rem 1rem; border-radius: var(--r); font-size: .93rem; }
.bubble time { display: block; font-size: .72rem; opacity: .7; margin-top: .3rem; }
.bubble-them { background: var(--surface); border: 1px solid var(--line); justify-self: start; }
.bubble-me { background: var(--navy); color: #fff; justify-self: end; }
.compose { display: flex; gap: .6rem; }
.compose input {
  flex: 1;
  padding: .78rem .9rem;
  border: 1px solid var(--line);
  border-radius: var(--r);
}
.compose input:focus { outline: 0; border-color: var(--accent); box-shadow: 0 0 0 3px rgba(66,165,245,.18); }

/* ═══ الحوار ═══ */
.modal {
  position: fixed; inset: 0; z-index: 100;
  display: grid; place-items: center;
  padding: 1.25rem;
  background: rgba(13, 37, 64, .5);
  backdrop-filter: blur(3px);
}
.modal-card {
  width: min(560px, 100%);
  max-height: 88vh;
  overflow-y: auto;
  background: var(--surface);
  border-radius: var(--r-lg);
  padding: clamp(1.5rem, 4vw, 2rem);
  box-shadow: var(--lift-3);
  animation: rise .28s var(--ease);
}
@keyframes rise { from { opacity: 0; transform: translateY(14px); } }
.modal-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 1rem; margin-bottom: 1.25rem; }
.modal-actions { display: flex; gap: .6rem; justify-content: flex-end; margin-top: 1.5rem; }

/* ═══ التذييل ═══ */
.foot { border-top: 1px solid var(--line); padding: 2.25rem 0; color: var(--ink-soft); font-size: .9rem; background: var(--surface); }
.foot-in { display: flex; gap: 1rem; flex-wrap: wrap; align-items: center; justify-content: space-between; }

/* ═══ التحميل ═══ */
.spin {
  width: 18px; height: 18px;
  border: 2px solid rgba(255, 255, 255, .35);
  border-top-color: #fff;
  border-radius: 50%;
  animation: spin .7s linear infinite;
}
.spin-dark { border-color: rgba(26, 58, 92, .25); border-top-color: var(--navy); }
@keyframes spin { to { transform: rotate(360deg); } }

.skeleton {
  background: linear-gradient(90deg, var(--line-soft) 25%, #f8fafc 50%, var(--line-soft) 75%);
  background-size: 200% 100%;
  animation: shimmer 1.3s linear infinite;
  border-radius: var(--r);
  height: 76px;
}
@keyframes shimmer { to { background-position: -200% 0; } }

/* في RTL يترجم inset-inline-start:-9999px إلى يمينٍ بعيد فيُنشئ
   تمرّراً أفقياً. القصّ لا يزيح شيئاً. */
.skip {
  position: absolute;
  inset-inline-start: 0;
  top: 0;
  clip-path: inset(50%);
  width: 1px; height: 1px; overflow: hidden;
  padding: .7rem 1.1rem;
  background: var(--navy);
  color: #fff;
  border-radius: 0 0 var(--r) 0;
  z-index: 200;
}
.skip:focus { clip-path: none; width: auto; height: auto; z-index: 300; }

/* ═══════════════════════════════════════════
   مكتب الدعم — المحادثة والسياق والوسائط
   ═══════════════════════════════════════════ */

.modal-host { position: fixed; inset: 0; z-index: 150; }
.modal-wide { width: min(1080px, 96vw); }
.modal-body { max-height: 74vh; overflow: auto; }

.chat-wrap { display: grid; gap: 1rem; }
@media (min-width: 900px) { .chat-wrap { grid-template-columns: 1fr 300px; } }
.chat-wrap.drop-on { outline: 2px dashed var(--navy); outline-offset: 6px; border-radius: 12px; }

.thread {
  min-height: 300px; max-height: 46vh; overflow-y: auto;
  display: flex; flex-direction: column; gap: .7rem;
  padding: .3rem;
}
.thread-empty { color: var(--ink-soft); text-align: center; padding: 3rem 1rem; }

.bubble {
  max-width: 82%; padding: .7rem .95rem; border-radius: 14px;
  font-size: .95rem; line-height: 1.6; word-break: break-word;
}
.bubble-body { white-space: pre-wrap; }
.bubble time { display: block; margin-top: .35rem; font-size: .72rem; opacity: .72; }
.bubble-me   { align-self: flex-start; background: var(--navy); color: #fff; }
.bubble-them { align-self: flex-end; background: var(--line-soft); color: var(--ink); }

/* الملاحظة الداخلية صفراء صريحة — هذا أهمّ فارق بصري في أي مكتب
   دعم: رسالةٌ داخلية تُرسَل للعميل خطأً كارثة لا تُصلَح. */
.bubble-note {
  align-self: flex-start; background: #FFF8E1;
  border: 1px solid #F0C36D; color: #5C4400;
}
.note-tag {
  display: block; font-size: .72rem; font-weight: 800;
  color: #8A6100; margin-bottom: .35rem;
}

.media { margin-bottom: .45rem; }
.media img {
  max-width: 100%; max-height: 260px; border-radius: 10px;
  display: block; background: rgba(0,0,0,.05);
}
.media audio { width: 100%; max-width: 280px; }
.media-load { font-size: .8rem; opacity: .7; padding: .5rem 0; }
.media-name { font-size: .72rem; opacity: .7; margin-top: .2rem; }

/* ═══ المُرسِل ═══ */
.mode-tabs { display: flex; gap: .4rem; margin-top: .8rem; }
.mode-tabs button {
  flex: 1; padding: .55rem; border: 1px solid var(--line);
  background: var(--surface); border-radius: var(--r-sm);
  font-weight: 700; font-size: .875rem; cursor: pointer;
  min-height: 44px;
}
.mode-tabs button[aria-selected="true"] { background: var(--navy); color: #fff; border-color: var(--navy); }
.mode-tabs button[data-mode="note"][aria-selected="true"] { background: #B45309; border-color: #B45309; }

.mode-banner {
  margin-top: .5rem; padding: .5rem .8rem; border-radius: 8px;
  font-size: .8rem; font-weight: 700;
  background: rgba(31,122,61,.09); color: var(--ok);
}
.mode-banner.mode-note { background: #FFF3CD; color: #8A6100; }

.compose { display: flex; gap: .5rem; align-items: flex-end; margin-top: .6rem; }
.compose textarea {
  flex: 1; resize: none; min-height: 44px; max-height: 140px;
  padding: .65rem .9rem; border: 1px solid var(--line);
  border-radius: var(--r); font: inherit; background: var(--surface);
}
.compose-note textarea { background: #FFFDF5; border-color: #F0C36D; }
.compose-tools { display: flex; gap: .25rem; }
.compose-hint { margin-top: .35rem; font-size: .75rem; }

.icon-btn {
  width: 44px; height: 44px; border: 1px solid var(--line);
  background: var(--surface); border-radius: var(--r-sm);
  font-size: 1.05rem; cursor: pointer; line-height: 1;
}
.icon-btn:hover { background: var(--line-soft); }
.icon-btn.rec { background: #C0392B; border-color: #C0392B; }

.rec-bar {
  display: flex; align-items: center; gap: .55rem;
  margin-top: .6rem; padding: .55rem .8rem;
  background: rgba(192,57,43,.08); border-radius: 8px;
  font-size: .82rem; color: #A03024;
}
.rec-dot {
  width: 10px; height: 10px; border-radius: 50%; background: #C0392B;
  animation: pulse 1.1s ease-in-out infinite;
}
@keyframes pulse { 0%,100% { opacity: 1; } 50% { opacity: .25; } }

.media-preview {
  display: flex; align-items: center; gap: .8rem;
  margin-top: .7rem; padding: .7rem;
  border: 1px solid var(--line); border-radius: var(--r);
  background: var(--line-soft);
}
.media-preview img { max-height: 76px; border-radius: 8px; }
.media-preview audio { max-width: 220px; }
.prev-meta { display: flex; flex-direction: column; font-size: .8rem; flex: 1; min-width: 0; }
.prev-meta b { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.file-ico { font-size: 1.8rem; }

/* ═══ سياق العميل ═══ */
.ctx {
  border: 1px solid var(--line); border-radius: var(--r);
  padding: 1rem; background: var(--line-soft);
  max-height: 46vh; overflow-y: auto; font-size: .875rem;
}
.ctx-head { display: flex; align-items: center; gap: .5rem; flex-wrap: wrap; }
.ctx h4 { font-size: 1rem; margin: 0; }
.ctx h5 { font-size: .8rem; margin: 1rem 0 .4rem; color: var(--ink-soft); }
.ctx-list { display: grid; grid-template-columns: auto 1fr; gap: .3rem .7rem; margin: .6rem 0 0; }
.ctx-list dt { color: var(--ink-soft); font-size: .78rem; }
.ctx-list dd { margin: 0; font-weight: 600; word-break: break-word; }
.ctx-ul { list-style: none; padding: 0; margin: 0; display: grid; gap: .35rem; }
.ctx-ul li { display: flex; align-items: center; gap: .4rem; flex-wrap: wrap; }

/* ═══ الوسوم ═══ */
.tags { display: flex; gap: .3rem; flex-wrap: wrap; margin-top: .3rem; }
.tag {
  display: inline-block; padding: .12rem .45rem; border-radius: 999px;
  font-size: .7rem; font-weight: 700;
  background: rgba(16,42,72,.07); color: var(--ink-soft);
}
.tag-ok   { background: rgba(31,122,61,.12); color: var(--ok); }
.tag-warn { background: rgba(180,83,9,.12); color: #B45309; }
.tag-late { background: rgba(192,57,43,.12); color: #C0392B; }
.tag-wa   { background: rgba(37,211,102,.14); color: #128C4A; }
.tag-p-high   { background: rgba(180,83,9,.12); color: #B45309; }
.tag-p-urgent { background: rgba(192,57,43,.14); color: #C0392B; }
.tag-p-low    { background: rgba(16,42,72,.06); color: var(--ink-soft); }

.row-late { border-inline-start: 3px solid #C0392B; }
.row-hot  { border-inline-start: 3px solid var(--navy); }
.warn { color: #C0392B; }
.dot {
  display: inline-block; min-width: 18px; padding: 0 .3rem;
  border-radius: 999px; background: #C0392B; color: #fff;
  font-size: .7rem; line-height: 18px; text-align: center;
}
.stat-hot b { color: #C0392B; }

/* ═══ المرشّحات ═══ */
.filters { display: flex; gap: .4rem; flex-wrap: wrap; margin: .9rem 0; }
.filters button {
  padding: .4rem .85rem; border: 1px solid var(--line);
  background: var(--surface); border-radius: 999px;
  font-size: .82rem; font-weight: 600; cursor: pointer; min-height: 36px;
}
.filters button[aria-pressed="true"] { background: var(--navy); color: #fff; border-color: var(--navy); }

/* ═══ الردود الجاهزة ═══ */
.canned-list { display: grid; gap: .45rem; }
.canned {
  display: grid; gap: .15rem; text-align: start;
  padding: .65rem .8rem; border: 1px solid var(--line);
  border-radius: var(--r-sm); background: var(--surface); cursor: pointer;
}
.canned:hover { background: var(--line-soft); }
.canned b { font-size: .9rem; }
.canned code {
  font-size: .72rem; color: var(--navy); background: rgba(16,42,72,.06);
  padding: .05rem .35rem; border-radius: 4px; justify-self: start;
}
.canned span { font-size: .78rem; color: var(--ink-soft); }

/* ═══ الحضور ═══ */
.avail {
  display: flex; align-items: center; gap: .5rem;
  margin-top: 1.2rem; padding: .6rem .5rem;
  font-size: .85rem; font-weight: 600; cursor: pointer;
  border-top: 1px solid var(--line); min-height: 44px;
}
.avail input { width: 18px; height: 18px; accent-color: var(--ok); }
.side-hint { font-size: .72rem; padding: 0 .5rem; }
.opt { font-weight: 400; color: var(--ink-soft); font-size: .8rem; }

.svc-price-hint { font-weight: 700; color: var(--ink-soft); font-size: .875rem; }
.pill-sm { font-size: .68rem; padding: .05rem .4rem; }

/* ═══ التنبيه ═══ */
.toast {
  position: fixed; inset-block-end: 1.5rem; inset-inline-start: 50%;
  transform: translateX(50%); z-index: 200;
  padding: .85rem 1.4rem; border-radius: 12px;
  font-weight: 700; color: #fff; max-width: 90vw; text-align: center;
  box-shadow: 0 12px 28px rgba(16,42,72,.18);
}
.toast-ok  { background: #1F7A3D; }
.toast-err { background: #C0392B; }

/* لوحة السياق كانت تُقصّ: max-height ثابت مع محتوى متغيّر.
   الآن تشترك مع المحادثة في ارتفاع واحد وتمرّر بنفسها. */
@media (min-width: 900px) {
  .chat-wrap { align-items: start; }
  .ctx { max-height: 46vh; position: sticky; top: 0; }
}
@media (max-width: 899px) {
  /* في الجوال السياق فوق المحادثة: الموظف يحتاج معرفة محدّثه أولاً */
  .chat-wrap { grid-template-columns: 1fr; }
  .ctx { order: -1; max-height: 220px; }
  .thread { max-height: 38vh; }
}